Frequently Asked Questions

Everything you need to know about DropAI. Can't find your answer? Contact us.

Getting started

Is DropAI free to try?
Yes! Every new account gets 10 free product searches — no credit card required. After that, you can choose a plan that fits your needs starting at $19/month.
What is dropshipping?
Dropshipping is a retail model where you sell products without holding inventory. When a customer orders, you purchase the item from a supplier who ships it directly to them. DropAI helps you find the right products and market them effectively.
Do I need experience to use DropAI?
Not at all! DropAI is designed for both beginners and pros. Our tools guide you through everything — from finding winning products to writing ads.

Plans & pricing

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AmEx) and PayPal — securely processed through PayPal. We also support Pay Later in eligible regions.
Can I cancel anytime?
Yes. You can cancel your subscription anytime from your dashboard. You'll keep access until the end of your current billing period — no questions asked.
Do you offer refunds?
We offer a 7-day money-back guarantee on all paid plans. If you're not satisfied, contact us within 7 days of payment for a full refund.

Features & data

Where does your product data come from?
We use multiple sources including Google Trends (verified, real-time), AliExpress, Amazon, TikTok, and Facebook Ads. Some data points (like price estimates) are AI-generated — these are clearly labeled as "AI Estimated" so you know what's verified versus what's a smart estimate.
How accurate is the AI ad copy?
Our ad copy generator is powered by Claude (Anthropic's most advanced AI). It produces ready-to-publish ads tailored to your platform, audience, and tone. Most users only need minor tweaks before going live.
What languages do you support?
DropAI's interface supports 7 languages: English, Arabic, Spanish, French, Portuguese, Hindi, and Indonesian. The Ad Copy Generator can produce content in any major world language.

Account & security

Is my data safe?
Absolutely. We use industry-standard encryption (Supabase + SSL/TLS) for all data. We never sell your information, and we only use it to provide our services. See our Privacy Policy for details.
Can I change my plan later?
Yes! Upgrade or downgrade anytime from your dashboard. Changes take effect at the next billing cycle.