Frequently Asked Questions

Everything you need to know about DropAI. Can't find an answer? Contact us.

💰 Pricing & Billing

How much does DropAI cost?

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DropAI plans start at $19/month for Starter, $49/month for Pro, and $99/month for Business. There's also a free tier with 10 searches and access to free tools.

Is there a free trial?

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Yes! Every account starts with 10 free searches and free access to Theme Detector and Calculators — no credit card required.

What payment methods do you accept?

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All major credit cards (Visa, Mastercard, Amex), PayPal, and Pay Later through PayPal. All payments are processed securely through PayPal.

Can I cancel anytime?

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Yes, cancel anytime from your subscription page. Access continues until the end of your current billing period. No questions asked, no hidden fees.

Do you offer refunds?

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Yes — 7-day money-back guarantee on all paid plans. Contact us within 7 days for a full refund.

Is there an annual discount?

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Yes — save 20% when you pay annually. Choose the annual option on the subscription page.

Are there hidden fees?

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No. The price you see is the price you pay. No hidden charges, no surprise fees, no upsells once you're in.

Can I upgrade or downgrade?

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Yes, anytime. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.

⚡ Features & Tools

What tools does DropAI include?

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DropAI includes: Winning Product Research, Magic AI Search, Trend Radar, AI Ad Copy Generator, AI Reply Bot, Theme Detector, Free Calculators, Watchlist, and Search History.

How does Winning Product Research work?

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Type any niche and AI analyzes Google Trends data, competition, and profit potential to rank product opportunities. Results include verified data and AI-estimated metrics (clearly labeled).

What is Magic AI Search?

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Magic AI Search lets you search by image, link, or text description. Upload a product photo or paste a URL, and AI identifies the product and analyzes its potential.

How accurate is Trend Radar?

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Trend Radar uses verified Google Trends data, refreshed every 48 hours across 10 categories. Trend scores combine search growth, trajectory, competition density, and AI-estimated profit potential.

What languages does AI Ad Copy support?

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All 7 supported languages: English, Arabic, Spanish, French, Portuguese, Hindi, Indonesian. The AI generates platform-specific copy for Facebook, TikTok, Instagram, and Google.

How does AI Reply Bot work?

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Paste any customer message and AI generates a professional reply in seconds. Choose tone (friendly, professional, apologetic) and language. Always review before sending.

Is Theme Detector really free?

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Yes, 100% free with no signup required. Paste any Shopify URL to instantly identify the theme.

What's the difference between AI Estimated and Verified data?

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Verified data comes from official APIs (Google Trends). AI Estimated means AI made educated guesses based on market signals. We always label both clearly so you know what's confirmed vs. inferred.

How many searches do I get?

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Free: 10 total searches. Starter ($19): unlimited. Pro ($49): unlimited + Watchlist. Business ($99): everything + priority support.

Do you have a Chrome extension?

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Not yet. Chrome extension is on our roadmap for after we hit 50+ paying customers. We focus on perfecting our existing tools first.

🔐 Account & Security

Is my data secure?

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Yes. We use Supabase Pro with daily backups, all connections via HTTPS encryption, and Row-Level Security (RLS) ensures only you can access your data.

Do you sell my data?

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Never. We don't sell, share, or rent your data to third parties. See our Privacy Policy for details.

How do I reset my password?

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Click "Forgot password?" on the login page, enter your email, and we'll send a reset link valid for 1 hour. Check Spam folder if you don't see it.

Why didn't I receive my verification email?

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Check your Spam/Junk folder first — that's the most common cause. If still missing after 5 minutes, request another from the login page or contact us.

Can I have multiple accounts?

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Each subscription is for one user. For team access, we offer Business plan with priority support. Contact us for custom team plans.

How do I delete my account?

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Send an email to our support requesting account deletion. We'll permanently delete all your data within 30 days, in compliance with GDPR.

🌍 Languages & Support

What languages does DropAI support?

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7 languages: English, Arabic (العربية), Spanish (Español), French (Français), Portuguese (Português), Hindi (हिन्दी), Indonesian (Bahasa).

How do I change the interface language?

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Click the language button (🇺🇸 EN) in the navbar and choose your preferred language. Your choice is saved automatically.

Does AI Ad Copy work in Arabic?

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Yes, AI Ad Copy generates native, fluent Arabic ads — not auto-translations. Same quality as English.

How fast do you respond to support?

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Usually within hours during business hours. Priority support (Business plan) responds within 4 hours guaranteed. Contact us anytime.

🛠️ Technical

What browsers are supported?

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Chrome, Firefox, Safari, and Edge — latest 2 versions. Mobile browsers fully supported on iOS and Android.

Why is the site loading slowly?

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Try clearing your browser cache, switching browsers, or checking our Status page for any active issues.

Do you have an API?

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Public API access is on our roadmap for Business plan customers. Currently, all features are accessed through the web interface.

Where is your data hosted?

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Database on Supabase (AWS infrastructure). Frontend on Netlify global CDN. AI processing via Anthropic Claude API. All data centers are SOC 2 compliant.

Still have questions?

Our team typically responds within hours.

💬 Contact Us